Items purchased at a physical retail location, Securer Tech website (other than the physical address of Onesys (M) Sdn Bhd/Securer Tech) or received as a gift are covered by a Lifetime Warranty. The warranty does not cover physical damage caused by accidents or misuse by the owner. If there are any defects found within the warranty period, Onesys (M) Sdn Bhd/Securer Tech will replace the defective items. To make a warranty claim, contact Onesys (M) Sdn Bhd/Securer Tech by email (firstname.lastname@example.org) or by filling out the form on our contact page (https://www.securertech/Contact-Us). Warranty claims are handled within 10 business days. Onesys (M) Sdn Bhd/Securer Tech reserves the right to charge a replacement fee which would cover shipping, service and handling.